Testimonials
Local Reviews
Customers say: # Customer Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the chimney service company. Customers consistently express high satisfaction with the service quality, highlighting technicians' professionalism, punctuality, and thoroughness. The reviews convey appreciation for clear communication, with many noting how well technicians explained procedures and provided options before proceeding with work. Efficiency and timeliness emerge as recurring themes, with customers valuing prompt service and quick completion of tasks. There is notable praise for the technicians' knowledge and expertise, creating a sense of trust and confidence among customers. Many reviews indicate long-term loyalty to the company, suggesting consistent quality of service over time. The overall tone is decidedly positive, with customers expressing gratitude for peace of mind regarding their chimney safety and maintenance. Cleanliness and tidiness during service calls are also frequently mentioned as appreciated aspects of the service experience.
Our Reviews by City
Excellent service!
Bob H - Vadnais Heights, MN 55127
Troy comes out every year, on time and cleans our dryer vent exceptionally well!
Expert and professional!
Chris - Scandia, MN 55073
Great service !!!
Dennis - Woodbury, MN 55129
High winds took out our exhaust roof cap. A quick call and service truck was at our home same day. Installed and paid on the spot. Great Job!!!!
Great service
Michael - Hugo, MN 55038
Excellent Service and very reasonable pricing!
Tricia - Cottage Grove, MN 55016
Nate was very professional and personable. I immediately felt comfortable having him in my home and felt confident that he knew what he was doing. I appreciate the before and after pictures showing the excellent job he did on the duct cleaning. I definitely will be a returning customer.
Wouldn’t hesitate to recommend
Sue - Zimmerman, MN 55398
Tyler & his crew did a great job on the chimney repair & liner install. They were a group of nice guys who were easy to deal with & knew exactly what they were doing & did not leave a crumb from the demo behind. In addition, Sami was quick to help us register the product warranty on line when we were unable to do so ourselves. We couldn’t be happier with the customer service as well as the end product.
Service on April 16
Terry - Scandia, MN 55073
Troy was on time, and friendly as he always is. He got right to work. He took off his shoes when he came inside, and was very careful and clean while he worked. He asked a couple of times how everything was working. He also took the time to give me some advice about the firebrick in our stove.
Great Service as Always.
Lucas - Minneapolis, MN 55436
A clean sweep
Robert - Minneapolis, MN 55418
Troy is great. He's been out to clean and inspect our chimney for several years in a row now and is always prompt, tidy, and does excellent work.
Initial introduction & estimate
Sue - Zimmerman, MN 55398
Tyler was right on time, very knowledgeable & pleasant to deal with. He was very thorough in explaining the work that needed to be done.
Great company to work with!
Frida - Eagan, MN 55122
Fantastic service from a trustworthy, professional company!
Excellent service
Donna - Cambridge, MN 55008
I am always very appreciative of the thorough job that Troy provides. Excellent chimney maintenance. Thank you very much.
Response from 2nd Generation Chimneys, Inc.:
Hi Donna, Thank you so much for the GREAT review, However i don't think you meant to give me 1 star. I was hoping you could update the review. Thanks again and see you next year!!
Outstanding Customer Service and Knowledge!
Lisa - Hastings, MN 55033
Troy and the guys were fabulous!
Excellent and friendly service!
John - White Bear Lake, MN 55110
Matthias was outstanding! Friendly, professional, and explained clearly everything he saw regarding the condition of our chimney and furnace. Excellent advice too on some maintenance I could do. I look forward to having here again!
chimney liner and cap
John - Saint Paul, MN 55106
on time and were nice to work with, no problems.
Tyler S.
Annual chimney cleaning and inspection in Minneapolis Minnesota
Tyler S.
Chimney cleaning and inspection in Roseville Minnesota - proposal for repairs
Matthias S.
Dryer vent and chimney cleaning.Stacy, MN
Tyler W.
Chimney and firebox clean. Cleaned out dryer vent as well. Stacy, MN
Tyler S.
Annual cleaning and inspection on fireplace in Plymouth Minnesota
Tyler W.
Chimney and firebox clean and inspection. Ham Lake, MN
Tyler S.
Chimney cleaning and inspection- proposal for repairs - in Scandia Minnesota
Nate W.
Chimney cleaning, Scandia MN.
Tyler W.
Removed forms and sealed tile. Minneapolis, MN
Joel V.
Removed forms in Minneapolis MN
Matthias S.
Sealed chimney. Minneapolis, MN
Joel V.
Installed stainless steel liner in maple grove MN
Tyler W.
Installed new 10 inch stainless steel liner. And crown coated crown. Put on now top mounted damper. Maple Grove, MN
Matthias S.
Installed new stainless steel lining system. Maple Grove, MN
Troy I.
Annual chimney cleaning and video inspection in Rogers Minnesota
Tyler S.
Annual chimney cleaning and inspection
Nate W.
Chimney cleaning, lakeville MN
Tyler S.
Installed a new lining system in inver grove heights Minnesota
Nate W.
Liner install, Inver Grove Heights MN.
Troy I.
Chimney cleaning , video inspection , and dryer vent cleaning in Princeton Minnesota
Tyler S.
Installing cap in St. Paul Minnesota
Nate W.
Install chimney cap, St.Paul MN
Troy I.
Annual chimney cleaning and video inspection in Ham Lake Minnesota
Nate W.
Chimney cleaning. Ham lake MN
Tyler S.
Chimney cleaning and inspection in ham lake Minnesota
