Rated 4.9 out of 5 stars based on 1173 customer reviews
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting high customer satisfaction and strong appreciation for the service provided. Customers consistently praise the professionalism, punctuality, and thoroughness of the technicians, highlighting their efficiency and attention to detail. A recurring theme is the careful and respectful approach taken during service visits, with multiple mentions of technicians removing shoes, protecting floors, and maintaining cleanliness throughout their work. The friendly and personable nature of the staff is frequently noted, with customers expressing comfort and confidence in the expertise demonstrated. Many reviews emphasize clear communication, including thorough explanations of work to be done, timely responses to questions, and prompt delivery of inspection reports. Long-term customer loyalty emerges as a significant trend, with several reviewers mentioning repeat annual services and expressing continued trust in the company. The quality of workmanship receives consistent acclaim, whether for routine cleanings, inspections, or more extensive repair projects. Overall, the tone is enthusiastically positive, with customers expressing gratitude, recommending the service highly, and indicating strong intentions to return for future needs.
Excellent Service Richard D. Woods
- Minneapolis, MN 55443
Great job, as usual.
Troy did a great job cleaning our chimney and getting us ready for another heating season.
Scott
- Isanti, MN 55040
Prompt, polite, excelent service
Replace chimney cap to help keep critters out.
Don
- Forest Lake, MN 55025
Excellent service!
They did excellent work at a reasonable price. Tyler explained the issue in detail and resolved it in the same visit.
Sheri
- Minneapolis, MN 55409
Excellent service, attention to detail and professional craftsmanship!
Tyler and team were great to work with - professional but friendly. Work was done well and ahead of schedule. Even the neighbors have already commented on how good everything looks.
Scott
- Eden Prairie, MN 55347
Great and knowledgeable service!
Mathias came out after notifying me he would arrive in 30 minutes. Right on time, knowledgeable, and courteous. Reviewed what they would be doing, had we watch the camera viewing the inside of the chimney and explained what we were viewing entirely. Provided feedback and answered all my questions. Cleaned it as well. I will be referring 2nd Gen to family and friends. Mathias did a great job and I am impressed with his work ethic.
Doreen
- Zimmerman, MN 55398
Excellent Service!
troy is a professional, very neat and courteous! he showed up on time and informed me what he was doing and left my house as clean as it was when hw started. I highly reccomend 2nd chimney for chimney maintenance. they keep in touch on maintenance for safe fireplace opERation. at a fair price.
Richard halverson
- Zimmerman, MN 55398
Excellent Service!!!
2nd Gen is GREAT to work with. The communication is top notch and the work is even better. I will use them for as long as I have a chimney in my home. I look forward to trying their duct cleaning once we complete the demo in our new kitchen.
Tina
- Ramsey, MN 55303
ServiceSusan
- Minneapolis, MN 55438
Excellent Service!Nicholas
- New Brighton, MN 55112
Very responsive! Great company and team!Chris
- Scandia, MN 55073
Punctual, pleasant, professional and very impressive in many areas
Worked well with another contractor during a recent installation of a new boiler. Focussed on doing his part in the installation. A related chimney inspection identified deficiencies in that structure that required attention to help prevent further structural deterioration.
Wes
- Minneapolis, MN 55419
Excellent service
Excellent service rep
John
- Anoka, MN 55303
Great service as usual.Dawn
- Lindstrom, MN 55045
Professional service and conduct with customer.
Troy was very friendly and accommodating. I appreciated his conduct and resolution of my issues in need of repair.
Tom
- Eagan, MN 55122
Job Locations
Tyler S.
Installed a regency f3500 wood stove and lining system in St. Paul Minnesota
Saint Paul, MN 55106
Matthias S.
Installed wood stove and sealed chimney. Saint Paul, MN
Saint Paul, MN 55106
Troy I.
Dryer vent cleaning in White Bear Lake Minnesota
White Bear Township, MN 55110
Matthias S.
Installed new cap and top plate. Minneapolis, MN
Minneapolis, MN 55417
Tyler W.
Installed new top plate and cap. Minneapolis, MN
Minneapolis, MN 55417
Tyler W.
Estimate for chimney removal and to roof over chimney. Eagan, MN
Eagan, MN 55123
Matthias S.
Gave estimate for chimney removal. Eagan, MN
Eagan, MN 55123
Tyler W.
Installed new 6 inch liner with cap and top plate. St. Paul, MN
South Saint Paul, MN 55075
Matthias S.
Installed new 6” lining system. Saint Paul, MN
South Saint Paul, MN 55075
Troy I.
Installed a 5 inch cap in Cambridge Minnesota
Cambridge, MN 55008
Matthias S.
Gave estimate for repair work. Bloomington, MN
Minneapolis, MN 55431
Tyler W.
Flue liner inspection and gave proposal for new liner. Bloomington, MN
Minneapolis, MN 55431
Troy I.
Chimney cleaning and video inspection in East Bethel Minnesota
Wyoming, MN 55092
Tyler W.
Chimney clean and inspection. Deephaven, MN
Excelsior, MN 55331
Matthias S.
Chimney clean and smartscan inspection. Deephaven, MN
Excelsior, MN 55331
Tyler W.
Installed new 7 inch stainless steel liner with cap and top plate. Then poured new crown. St. Paul, MN
Saint Paul, MN 55105
Matthias S.
Relined chimney. Saint Paul, MN
Saint Paul, MN 55105
Troy I.
Installed a new chimney liner in Saint Paul Minnesota
Saint Paul, MN 55105
Nate W.
Installed a new cap. Maple grove MN
Osseo, MN 55311
Joel V.
Install new cap in maple grove
Osseo, MN 55311
Tyler S.
Installed a new cap in maple grove Minnesota
Osseo, MN 55311
Nate W.
Taking off forms. Plymouth MN
Minneapolis, MN 55441
Joel V.
Remove forms and finish sealants in Plymouth mn
Minneapolis, MN 55441
Tyler S.
Removed forms and applied final sealants in Plymouth Minnesota
Minneapolis, MN 55441
Tyler S.
Triple chimney cleaning and inspection - proposals for repairs in chaska Minnesota