Testimonials
Local Reviews
Customers say: # Customer Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the chimney service company. Customers consistently express high satisfaction with the service quality, highlighting technicians' professionalism, punctuality, and thoroughness. The reviews convey appreciation for clear communication, with many noting how well technicians explained procedures and provided options before proceeding with work. Efficiency and timeliness emerge as recurring themes, with customers valuing prompt service and quick completion of tasks. There is notable praise for the technicians' knowledge and expertise, creating a sense of trust and confidence among customers. Many reviews indicate long-term loyalty to the company, suggesting consistent quality of service over time. The overall tone is decidedly positive, with customers expressing gratitude for peace of mind regarding their chimney safety and maintenance. Cleanliness and tidiness during service calls are also frequently mentioned as appreciated aspects of the service experience.
Our Reviews by City
Excellent service
Donna - Cambridge, MN 55008
I am always very appreciative of the thorough job that Troy provides. Excellent chimney maintenance. Thank you very much.
Response from 2nd Generation Chimneys, Inc.:
Hi Donna, Thank you so much for the GREAT review, However i don't think you meant to give me 1 star. I was hoping you could update the review. Thanks again and see you next year!!
Outstanding Customer Service and Knowledge!
Lisa - Hastings, MN 55033
Troy and the guys were fabulous!
Excellent and friendly service!
John - White Bear Lake, MN 55110
Matthias was outstanding! Friendly, professional, and explained clearly everything he saw regarding the condition of our chimney and furnace. Excellent advice too on some maintenance I could do. I look forward to having here again!
chimney liner and cap
John - Saint Paul, MN 55106
on time and were nice to work with, no problems.
Excellent Service
Nancy - Saint Paul, MN 55105
The service was excellent. The technician explained everything he was going to do and always gave us choices on how we wanted to proceed. The work was completed very efficiently and quickly
Awesome service
Charley - Loretto, MN 55357
Troy was awesome, as always. I have had my chimney cleaned for several years now by 2nd Gen and I am extremely pleased every time with the work they do and the communication and any recommendations that they provide with the condition of the chimney. Troy is a 'repeat cleaner' and has been here several times. He is professional taking pictures of the buildup and noting any issues he sees. I am very comfortable and have peace of mind using 2nd Gen knowing experts like Troy will be out to clean my chimney. Thank you again.
Great service!
Laura - Lindstrom, MN 55045
Great service! Punctual, friendly and super informative.
Great job
Justin - North Branch, MN 55056
Great work
Great Service
Eric - Ogilvie, MN 56358
Was prompt, knowledgeable, and fast. Answered all my questions and did a great job. Thank you!
Great service
Charles - Woodbury, MN 55125
Great, on time, customer service. Matthias was out with another associate (didn’t get this name) and replaced the chimney cap in snowy cold weather in a very timely fashion.
Quick response, professional job!
Chet - Mahtomedi, MN 55115
Great service
Jennifer - Forest Lake, MN 55025
Excellent!
Jesse - East Bethel, MN 55011
Matthias was a great help! he quickly dialed in that my issue was actually an insulation problem and confirmed my gas fireplace chimney had no issues. another company didn't take the time to look at anything except the chimney chase from the roof and wanted $1500 to fix a problem that didn't actually exist.
Great service
Susan - Eagan, MN 55122
Troy kept things neat & tidy plus communicated as he progressed on the job. He’s been helping us for 20 years. We have total trust in his service.
Excellent Job.
Richard - Zimmerman, MN 55398
Troy did an excellent job, answered questions and was very through. Thanks
Troy I.
Annual chimney cleaning and smartscan inspection in Minneapolis Minnesota
Tyler S.
Installed a new lining system in St. Paul Minnesota.
Tyler W.
Installed new 5 inch liner
Tyler W.
Installed new 5 inch liner
Troy I.
Annual chimney cleaning and smartscan inspection in Eagan Minnesota
Matthias S.
Repaired fireplace doors. Minneapolis. MN
Tyler W.
Installed new 6 inch liner. St. Paul, MN
Tyler S.
Installed a new lining system in St. Paul Minnesota
Matthias S.
Gave estimate for repair work. Robbinsdale,MN
Troy I.
Annual chimney cleaning and smartscan inspection in Chases Minnesota
Matthias S.
Gave estimate for repair work. Blaine, MN
Tyler S.
Installed a new lining system in Roseville Minnesota
Tyler W.
Installed new 4 inch liner. Minneapolis, MN
Tyler S.
Double fireplace inspection in independence Minnesota
Troy I.
Giving a proposal to repair the chimney in Independence Minnesota
Tyler S.
Chimney Chase and lining system inspection - proposal for repairs in St. Louis park Minnesota
Troy I.
Giving a proposal to repair the chimney in Minnetonka Minnesota
Tyler W.
Exterior chimney inspection. St. Paul. MN
Matthias S.
Chimney inspection. Saint Paul.MN
Matthias S.
Extended liner and installed storm collar. Minneapolis, MN
Tyler W.
Extended 6 inch liner. Minneapolis, MN
Troy I.
Chimney cleaning and video inspection in Saint Louis Park Minnesota
Tyler W.
Installed 2 roof boots, Minneapolis, MN
Matthias S.
Installed 2 roof boots. Minneapolis, MN
Tyler S.
Chimney cleaning and inspection in St. Louis park Minnesota - proposal for a full rebuild
