Testimonials
Local Reviews
Customers say: # Customer Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the chimney service company. Customers consistently express high satisfaction with the service quality, highlighting technicians' professionalism, punctuality, and thoroughness. The reviews convey appreciation for clear communication, with many noting how well technicians explained procedures and provided options before proceeding with work. Efficiency and timeliness emerge as recurring themes, with customers valuing prompt service and quick completion of tasks. There is notable praise for the technicians' knowledge and expertise, creating a sense of trust and confidence among customers. Many reviews indicate long-term loyalty to the company, suggesting consistent quality of service over time. The overall tone is decidedly positive, with customers expressing gratitude for peace of mind regarding their chimney safety and maintenance. Cleanliness and tidiness during service calls are also frequently mentioned as appreciated aspects of the service experience.
Our Reviews by City
chimney liner and cap
John - Saint Paul, MN 55106
on time and were nice to work with, no problems.
Excellent Service
Nancy - Saint Paul, MN 55105
The service was excellent. The technician explained everything he was going to do and always gave us choices on how we wanted to proceed. The work was completed very efficiently and quickly
Awesome service
Charley - Loretto, MN 55357
Troy was awesome, as always. I have had my chimney cleaned for several years now by 2nd Gen and I am extremely pleased every time with the work they do and the communication and any recommendations that they provide with the condition of the chimney. Troy is a 'repeat cleaner' and has been here several times. He is professional taking pictures of the buildup and noting any issues he sees. I am very comfortable and have peace of mind using 2nd Gen knowing experts like Troy will be out to clean my chimney. Thank you again.
Great service!
Laura - Lindstrom, MN 55045
Great service! Punctual, friendly and super informative.
Great job
Justin - North Branch, MN 55056
Great work
Great Service
Eric - Ogilvie, MN 56358
Was prompt, knowledgeable, and fast. Answered all my questions and did a great job. Thank you!
Great service
Charles - Woodbury, MN 55125
Great, on time, customer service. Matthias was out with another associate (didn’t get this name) and replaced the chimney cap in snowy cold weather in a very timely fashion.
Quick response, professional job!
Chet - Mahtomedi, MN 55115
Great service
Jennifer - Forest Lake, MN 55025
Excellent!
Jesse - East Bethel, MN 55011
Matthias was a great help! he quickly dialed in that my issue was actually an insulation problem and confirmed my gas fireplace chimney had no issues. another company didn't take the time to look at anything except the chimney chase from the roof and wanted $1500 to fix a problem that didn't actually exist.
Great service
Susan - Eagan, MN 55122
Troy kept things neat & tidy plus communicated as he progressed on the job. He’s been helping us for 20 years. We have total trust in his service.
Excellent Job.
Richard - Zimmerman, MN 55398
Troy did an excellent job, answered questions and was very through. Thanks
Fast service and efficient
Shawn - Chaska, MN 55318
Our cap was blown off a vent on the roof on a windy winter night and I had no idea who would even fix something like that. Six HVAC companies said they wouldn't do it and a roofer said the same. Finally I got 2nd Generation's name and called and a day later they came out. Matthias fully and easily explained what he'd have to do and did it well and efficiently and gave us great peace of mind that the problem was taken care of.
Excellent
Terry - Oakdale, MN 55128
Excellent
Scott - North Oaks, MN 55127
Troy I.
Double chimney cleaning and smartscan inspections
Tyler S.
Double chimney cleaning and inspection - proposals for new lining systems - smoke chamber and firebox repair - exterior proposal for brick repair and a new crown in St. Paul Minnesota
Matthias S.
Chimney inspection. New Hope, MN
Tyler W.
Chimney and lining system inspection
Matthias S.
Annual chimney clean and smartscan inspection. Maple Plain, MN
Tyler W.
Cleaned and inspected chimney and firebox. Maple plain, MN
Troy I.
Installed a new chimney liner in shoreview Minnesota
Tyler S.
Installed a new lining system in shoreview Minnesota
Troy I.
Installed a new chimney liner and crown repair in Cambridge Minnesota
Tyler W.
Installed new 9 inch liner and crown coated crown to prevent leaks
Matthias S.
Installed new stainless steel lining system. Cambridge, MN
Tyler S.
Installing a new 9” lining system for a kozy heat fireplace in Cambridge Minnesota
Tyler W.
Firebox re-check. East bethel, MN
Matthias S.
Fixed damper. East Bethel, MN
Tyler W.
Installed new 6 inch liner. St. Paul, MN
Matthias S.
Installed new 6” lining system. Saint Paul, MN
Tyler S.
Installed a 6” lining system in St. Paul Minnesota
Troy I.
Installed a new chimney liner in Saint Paul Minnesota
Tyler W.
Installed new 4 inch liner. St. Paul, MN
Matthias S.
Installed new 4” lining system. South Saint Paul, MN
Matthias S.
Chimney inspection. Circle Pines, MN
Tyler W.
Inspected chimney liner. Circle lines, MN
Troy I.
Removed ice buildup maintenance check in Woodbury Minnesota
Tyler S.
Removed ice from chimney lining system in Woodbury Minnesota
Troy I.
Installed a 5 inch cap and top plate in Saint Paul Minnesota
