Testimonials
Local Reviews
Customers say: # Customer Sentiment Analysis The reviews reflect an overwhelmingly positive sentiment toward the chimney service company. Customers consistently express high satisfaction with the service quality, highlighting technicians' professionalism, punctuality, and thoroughness. The reviews convey appreciation for clear communication, with many noting how well technicians explained procedures and provided options before proceeding with work. Efficiency and timeliness emerge as recurring themes, with customers valuing prompt service and quick completion of tasks. There is notable praise for the technicians' knowledge and expertise, creating a sense of trust and confidence among customers. Many reviews indicate long-term loyalty to the company, suggesting consistent quality of service over time. The overall tone is decidedly positive, with customers expressing gratitude for peace of mind regarding their chimney safety and maintenance. Cleanliness and tidiness during service calls are also frequently mentioned as appreciated aspects of the service experience.
Our Reviews by City
chimney liner and cap
John - Saint Paul, MN 55106
on time and were nice to work with, no problems.
Excellent Service
Nancy - Saint Paul, MN 55105
The service was excellent. The technician explained everything he was going to do and always gave us choices on how we wanted to proceed. The work was completed very efficiently and quickly
Awesome service
Charley - Loretto, MN 55357
Troy was awesome, as always. I have had my chimney cleaned for several years now by 2nd Gen and I am extremely pleased every time with the work they do and the communication and any recommendations that they provide with the condition of the chimney. Troy is a 'repeat cleaner' and has been here several times. He is professional taking pictures of the buildup and noting any issues he sees. I am very comfortable and have peace of mind using 2nd Gen knowing experts like Troy will be out to clean my chimney. Thank you again.
Great service!
Laura - Lindstrom, MN 55045
Great service! Punctual, friendly and super informative.
Great job
Justin - North Branch, MN 55056
Great work
Great Service
Eric - Ogilvie, MN 56358
Was prompt, knowledgeable, and fast. Answered all my questions and did a great job. Thank you!
Great service
Charles - Woodbury, MN 55125
Great, on time, customer service. Matthias was out with another associate (didn’t get this name) and replaced the chimney cap in snowy cold weather in a very timely fashion.
Quick response, professional job!
Chet - Mahtomedi, MN 55115
Great service
Jennifer - Forest Lake, MN 55025
Excellent!
Jesse - East Bethel, MN 55011
Matthias was a great help! he quickly dialed in that my issue was actually an insulation problem and confirmed my gas fireplace chimney had no issues. another company didn't take the time to look at anything except the chimney chase from the roof and wanted $1500 to fix a problem that didn't actually exist.
Great service
Susan - Eagan, MN 55122
Troy kept things neat & tidy plus communicated as he progressed on the job. He’s been helping us for 20 years. We have total trust in his service.
Excellent Job.
Richard - Zimmerman, MN 55398
Troy did an excellent job, answered questions and was very through. Thanks
Fast service and efficient
Shawn - Chaska, MN 55318
Our cap was blown off a vent on the roof on a windy winter night and I had no idea who would even fix something like that. Six HVAC companies said they wouldn't do it and a roofer said the same. Finally I got 2nd Generation's name and called and a day later they came out. Matthias fully and easily explained what he'd have to do and did it well and efficiently and gave us great peace of mind that the problem was taken care of.
Excellent
Terry - Oakdale, MN 55128
Excellent
Scott - North Oaks, MN 55127
Troy I.
Installed a new chimney liner in White bear lake Minnesota
Tyler W.
Installed new liner with cap and top plate. White Bear Lake, MN
Matthias S.
Installed new 5” lining system. White Bear Lake, MN
Tyler S.
Installing a lining system in white bear lake Minnesota
Tyler S.
Installed a new lining system in St. Paul Minnesota
Tyler W.
Installed new 5 inch liner with new cap and top plate. St. Paul, MN
Troy I.
Installed a new chimney liner in Saint Paul Minnesota
Matthias S.
Installed new 5” lining system. Saint Paul, MN
Matthias S.
Installed new 6” cap. Minneapolis, MN
Matthias S.
Installed new 5” cap and top plate. Saint Paul, MN
Tyler S.
Level two inspection in robbinsdale Minnesota
Matthias S.
Liner inspection. Robbinsdale, MN
Tyler W.
Recommend fresh air intake for lining system, Minneapolis, MN
Matthias S.
Liner inspection. Minneapolis MN
Tyler W.
Installed new cap and top plate, and new screen and raincover. Minneapolis, MN
Troy I.
Chimney cleaning and smartscan inspection in Anoka Minnesota
Tyler S.
Installing new caps in Minneapolis Minnesota
Matthias S.
Installed new cap and top plate. Saint Paul.MN
Matthias S.
Installed new 6” cap and top plate
Tyler W.
Installed new cap and top plate. Minneapolis, MN
Tyler S.
Installing a new cap and top plate in St. Paul Minnesota
Troy I.
Annual chimney cleaning and smartscan inspection in Ramsey Minnesota
Matthias S.
Fixed pvc termination. Brooklyn Park, MN
Tyler S.
Corrected venting termination in Brooklyn park Minnesota
Tyler W.
Adjusted intake and exhaust on pvc lining system. Brooklyn park, MN
