Rated 4.9 out of 5 stars based on 1173 customer reviews
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting high customer satisfaction and strong appreciation for the service provided. Customers consistently praise the professionalism, punctuality, and thoroughness of the technicians, highlighting their efficiency and attention to detail. A recurring theme is the careful and respectful approach taken during service visits, with multiple mentions of technicians removing shoes, protecting floors, and maintaining cleanliness throughout their work. The friendly and personable nature of the staff is frequently noted, with customers expressing comfort and confidence in the expertise demonstrated. Many reviews emphasize clear communication, including thorough explanations of work to be done, timely responses to questions, and prompt delivery of inspection reports. Long-term customer loyalty emerges as a significant trend, with several reviewers mentioning repeat annual services and expressing continued trust in the company. The quality of workmanship receives consistent acclaim, whether for routine cleanings, inspections, or more extensive repair projects. Overall, the tone is enthusiastically positive, with customers expressing gratitude, recommending the service highly, and indicating strong intentions to return for future needs.
Excellent Service Richard D. Woods
- Minneapolis, MN 55443
Great job, as usual.
Troy did a great job cleaning our chimney and getting us ready for another heating season.
Scott
- Isanti, MN 55040
Prompt, polite, excelent service
Replace chimney cap to help keep critters out.
Don
- Forest Lake, MN 55025
Excellent service!
They did excellent work at a reasonable price. Tyler explained the issue in detail and resolved it in the same visit.
Sheri
- Minneapolis, MN 55409
Excellent service, attention to detail and professional craftsmanship!
Tyler and team were great to work with - professional but friendly. Work was done well and ahead of schedule. Even the neighbors have already commented on how good everything looks.
Scott
- Eden Prairie, MN 55347
Great and knowledgeable service!
Mathias came out after notifying me he would arrive in 30 minutes. Right on time, knowledgeable, and courteous. Reviewed what they would be doing, had we watch the camera viewing the inside of the chimney and explained what we were viewing entirely. Provided feedback and answered all my questions. Cleaned it as well. I will be referring 2nd Gen to family and friends. Mathias did a great job and I am impressed with his work ethic.
Doreen
- Zimmerman, MN 55398
Excellent Service!
troy is a professional, very neat and courteous! he showed up on time and informed me what he was doing and left my house as clean as it was when hw started. I highly reccomend 2nd chimney for chimney maintenance. they keep in touch on maintenance for safe fireplace opERation. at a fair price.
Richard halverson
- Zimmerman, MN 55398
Excellent Service!!!
2nd Gen is GREAT to work with. The communication is top notch and the work is even better. I will use them for as long as I have a chimney in my home. I look forward to trying their duct cleaning once we complete the demo in our new kitchen.
Tina
- Ramsey, MN 55303
ServiceSusan
- Minneapolis, MN 55438
Excellent Service!Nicholas
- New Brighton, MN 55112
Very responsive! Great company and team!Chris
- Scandia, MN 55073
Punctual, pleasant, professional and very impressive in many areas
Worked well with another contractor during a recent installation of a new boiler. Focussed on doing his part in the installation. A related chimney inspection identified deficiencies in that structure that required attention to help prevent further structural deterioration.
Wes
- Minneapolis, MN 55419
Excellent service
Excellent service rep
John
- Anoka, MN 55303
Great service as usual.Dawn
- Lindstrom, MN 55045
Professional service and conduct with customer.
Troy was very friendly and accommodating. I appreciated his conduct and resolution of my issues in need of repair.
Tom
- Eagan, MN 55122
Job Locations
Nate W.
Duct cleaning. Blaine MN
Blaine, MN 55449
Cory W.
Furnace and Duct Cleaning,
Blaine, MN
Blaine, MN 55449
Tyler W.
Tore down 23 courses and broke out tiles to prepare for reline and rebuild. Plymouth, MN
Minneapolis, MN 55441
Nate W.
Chimney break out.Plymouth MN
Minneapolis, MN 55441
Matthias S.
Prepped chimney for rebuild and insert install
Plymouth, MN 55441
Joel V.
Prep work for roofline rebuild and lining system in Plymouth mn
Minneapolis, MN 55441
Tyler S.
Prep work for a roofline rebuild and new lining system in Plymouth Minnesota
Minneapolis, MN 55441
Tyler S.
Removed forms - applied final sealants in maple grove Minnesota
Maple Grove, MN 55369
Joel V.
Removed forms and completed final sealants in maple grove mn
Maple Grove, MN 55369
Tyler S.
Trouble shooting furnace venting in Saint Paul Minnesota
Saint Paul, MN 55114
Joel V.
Troubleshooting furnace system in St. Paul mn
Saint Paul, MN 55114
Tyler S.
Installed a new power vent lining system
Shoreview, MN 55126
Joel V.
Power vent lining system in Shoreview mn
Shoreview, MN 55126
Joel V.
Remove forms and applied sealants in Stacy mn
Stacy, MN 55079
Tyler S.
Removed forms applied final sealants in Stacy Minnesota
Stacy, MN 55079
Joel V.
Estimate in Stacy mn
Stacy, MN 55079
Tyler S.
Proposal for a new class a lining system in Stacy Minnesota
Stacy, MN 55079
Troy I.
Annual chimney cleaning and video inspection in Blaine Minnesota
Blaine, MN 55449
Tyler S.
Chimney cleaning and inspection - proposal for roofline rebuild in forest lake Minnesota
Forest Lake, MN 55025
Cory W.
Commercial Duct Cleaning.
St Paul, MN
Saint Paul, MN 55114
Joel V.
Duct cleaning and BreatheCLEAN UV lights installations in Minneapolis mn
Saint Paul, MN 55114
Nate W.
Duct cleaning. Minneapolis MN
Saint Paul, MN 55114
Nate W.
Teardown estimate. St Paul MN
Saint Paul, MN 55106
Matthias S.
Gave estimate for repair work. Saint Paul, MN
Saint Paul, MN 55106
Tyler S.
Double chimney cleaning and inspection- proposals for repairs in Burnsville Minnesota