Testimonials
Local Reviews
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting high customer satisfaction and strong appreciation for the service provided. Customers consistently praise the professionalism, punctuality, and thoroughness of the technicians, highlighting their efficiency and attention to detail. A recurring theme is the careful and respectful approach taken during service visits, with multiple mentions of technicians removing shoes, protecting floors, and maintaining cleanliness throughout their work. The friendly and personable nature of the staff is frequently noted, with customers expressing comfort and confidence in the expertise demonstrated. Many reviews emphasize clear communication, including thorough explanations of work to be done, timely responses to questions, and prompt delivery of inspection reports. Long-term customer loyalty emerges as a significant trend, with several reviewers mentioning repeat annual services and expressing continued trust in the company. The quality of workmanship receives consistent acclaim, whether for routine cleanings, inspections, or more extensive repair projects. Overall, the tone is enthusiastically positive, with customers expressing gratitude, recommending the service highly, and indicating strong intentions to return for future needs.
Our Reviews by City
Great service as usual.
Dawn - Lindstrom, MN 55045
Professional service and conduct with customer.
Tom - Eagan, MN 55122
Troy was very friendly and accommodating. I appreciated his conduct and resolution of my issues in need of repair.
Great and thorough job
Nate - Andover, MN 55304
Matthias did a great job. He is very knowledgeable and helpful, and a very nice guy. We have always had excellent service with 2nd Generation Chimney, they are top notch
Troy does an excellent job everytime he is here
Linda - Isanti, MN 55040
2nd generation has been doing our class A chimney for many years, maybe 12 at least. They come when they say they are going to. They keep the house clean no dust what so ever. Troy is the best!!
Perfect
John - Circle Pines, MN 55014
Arrived on time. Very professional work
Great service by the techs to figure out a solution.
Dave - Long Lake, MN 55356
Great service, very efficient
John - Bethel, MN 55005
Excellent service
Barb - North Branch, MN 55056
Perfect, technician was the best.
Excellent service!
Steve - Minneapolis, MN 55442
Always prompt, considerate, clean and efficient!
Personable, friendly and clean up well!
Cheryl - Hudson, WI 54016
Really like how they send out reminder emails every year. The office staff are always friendly.
Excellent Service
Vicky - Ramsey, MN 55303
This is a great company to work with. They did my original rebuilds and I feel very comfortable having them back annually for my cleanings and inspections. They are friendly, timely and knowledgeable. They are always willing to explain and teach me things as well! I like that I get the same crew, and they add that personal feel.
Great service
Steve - Lakeville, MN 55044
As always, the service was excellent. Troy is extremely knowledgeable regarding all aspects of his job.
Excellent job on our brick chimney and crown replacement!
Sue - Saint Michael, MN 55376
We are very happy with the outstanding job Tyler and his hard working team did on our brick chimney and crown replacement! On top of quality work, they took extra time and care to ensure we had the best possible match to the old brick on the front of our house. They were also very conscientious about cleaning up every day and took extra care when the project was completed to make sure no debris was left behind in the lawn or landscaping.
Always Reliable
Joe - White Bear Lake, MN 55110
Troy was informative, polite, and clear and completed the work in a timely but thorough way.
Great job
Maureen - Saint Paul, MN 55117
Technician on time, answered all questions
Matthias S.
Installed new priorfire retrofit system. Prior Lake, MN
Tyler W.
Installed new firebox for customer. Prior Lake, MN
Tyler S.
Installed a prior fire fireplace in prior lake Minnesota
Nate W.
Put tarp over chimney. Scandia MN
Joel V.
Cover chimney with tarp in scandia mn
Troy I.
Completed the installation of a 5 to 7-inch cap, ensuring a secure and seamless fit. The cap was meticulously measured and cut to the precise dimensions required for the project. Each edge was smoothed and sealed to prevent any potential leaks or damage. The cap was then carefully positioned and fastened, using appropriate tools and techniques to guarantee a tight and durable connection. Quality checks were performed to confirm the cap's stability and integrity. The final product was left clean and ready for further construction or use, reflecting a high standard of craftsmanship and attention to detail.
Troy I.
Our team conducted a comprehensive annual chimney cleaning and video inspection service. We began by thoroughly cleaning the chimney to remove any accumulated creosote, soot, and debris, ensuring a clear and unobstructed passage for safe and efficient chimney use. Next, we performed a detailed video inspection using advanced camera technology to examine the entire chimney structure, from the flue to the roof. This inspection allowed us to identify any signs of damage, blockages, or wear that could compromise safety or performance. Our team meticulously documented findings and provided a detailed report, offering recommendations for any necessary repairs or maintenance. This proactive approach helps prevent potential hazards and ensures the chimney operates safely and effectively throughout the year.
Joel V.
Installed firebox in prior lake mn
Nate W.
Chimney Rebuild. Prior lake MN
Troy I.
Our team conducted a thorough annual chimney cleaning and video inspection, ensuring optimal performance and safety. We meticulously removed accumulated creosote, soot, and debris from the chimney's interior, enhancing airflow and reducing fire hazards. Using specialized equipment, we captured high-definition video footage of the chimney's inner structure, identifying any signs of damage, blockages, or wear. This detailed visual assessment allowed us to provide precise recommendations for necessary repairs or maintenance. Our commitment to excellence guarantees a clean, safe chimney, contributing to the overall efficiency and safety of your heating system.
Troy I.
A comprehensive annual chimney cleaning and video inspection was performed to ensure optimal performance and safety. The process began with a thorough visual inspection of the chimney's exterior, checking for any visible damage or debris. Next, specialized tools were used to remove accumulated creosote and soot from the chimney's interior, enhancing airflow and reducing fire hazards. A high-definition camera was then inserted to capture detailed video footage of the entire chimney flue, identifying any obstructions, cracks, or signs of wear. This inspection helped detect potential issues early, ensuring the chimney operates efficiently and safely. Finally, all findings were documented, and recommendations were provided to maintain the chimney's integrity.
Troy I.
A comprehensive annual chimney cleaning and video inspection service was performed. The process began with a thorough visual inspection of the chimney's exterior, followed by the removal of any accumulated creosote and debris from the chimney flue. A specialized vacuum and rotating brush were used to ensure all surfaces were cleaned. Next, a high-definition camera was inserted into the chimney to capture detailed video footage of the interior. This inspection identified any potential issues such as cracks, blockages, or signs of wear. The video provided valuable insights into the chimney's condition, ensuring safety and efficiency. Finally, the chimney cap was inspected and cleaned to prevent water ingress and animal entry. This meticulous service guarantees a safe and properly functioning chimney for the upcoming heating season.
Nate W.
Chimney rebuild. Prior Lake MN
Tyler S.
35 courses in prior lake Minnesota
Joel V.
Chimney rebuild in prior lake mn
Tyler W.
Laid 28 courses of bricks. Prior Lake, MN
Matthias S.
Rebuilding chimney.Prior Lake. MN
Cory W.
Check In Test
Troy I.
A comprehensive annual chimney cleaning and video inspection was performed. The process began with a thorough visual inspection of the chimney's exterior, checking for any visible damage or debris. Next, specialized tools were used to carefully remove accumulated creosote and soot from the chimney's interior. This was followed by a meticulous cleaning of the firebox and flue to ensure optimal airflow and safety. A high-definition video camera was then inserted into the chimney to inspect for cracks, blockages, or other issues that might not be visible to the naked eye. This detailed inspection helped identify and address any potential hazards, ensuring the chimney is safe and efficient for the upcoming heating season. The job concluded with a detailed report summarizing the findings and recommendations for future maintenance.
Cory W.
Annual chimney cleaning. East Bethel, MN
Cory W.
Troy I.
A thorough annual chimney cleaning and video inspection was conducted to ensure optimal performance and safety. The process began with a meticulous sweep of the chimney flue to remove accumulated creosote, soot, and debris. This was followed by a detailed video inspection using a high-definition camera to identify any signs of damage, blockages, or wear within the chimney structure. The inspection revealed no significant issues, but minor debris was cleared to maintain airflow. The chimney cap was also checked and cleaned to prevent animal entry and water ingress. Finally, all findings were documented, and recommendations were provided to ensure the chimney remains in excellent condition.
Cory W.
Annual chimney cleaning, flash sealing. Andover, MN
Tyler W.
Installed new cap on 7 inch liner. Minneapolis, MN
Matthias S.
Installed new 7” gas cap. Minneapolis, MN
