Testimonials
Local Reviews
Customers say: The overall sentiment across these reviews is overwhelmingly positive, reflecting high customer satisfaction and strong appreciation for the service provided. Customers consistently praise the professionalism, punctuality, and thoroughness of the technicians, highlighting their efficiency and attention to detail. A recurring theme is the careful and respectful approach taken during service visits, with multiple mentions of technicians removing shoes, protecting floors, and maintaining cleanliness throughout their work. The friendly and personable nature of the staff is frequently noted, with customers expressing comfort and confidence in the expertise demonstrated. Many reviews emphasize clear communication, including thorough explanations of work to be done, timely responses to questions, and prompt delivery of inspection reports. Long-term customer loyalty emerges as a significant trend, with several reviewers mentioning repeat annual services and expressing continued trust in the company. The quality of workmanship receives consistent acclaim, whether for routine cleanings, inspections, or more extensive repair projects. Overall, the tone is enthusiastically positive, with customers expressing gratitude, recommending the service highly, and indicating strong intentions to return for future needs.
Our Reviews by City
Excellent service
John - Anoka, MN 55303
Excellent service rep
Great service as usual.
Dawn - Lindstrom, MN 55045
Professional service and conduct with customer.
Tom - Eagan, MN 55122
Troy was very friendly and accommodating. I appreciated his conduct and resolution of my issues in need of repair.
Great and thorough job
Nate - Andover, MN 55304
Matthias did a great job. He is very knowledgeable and helpful, and a very nice guy. We have always had excellent service with 2nd Generation Chimney, they are top notch
Troy does an excellent job everytime he is here
Linda - Isanti, MN 55040
2nd generation has been doing our class A chimney for many years, maybe 12 at least. They come when they say they are going to. They keep the house clean no dust what so ever. Troy is the best!!
Perfect
John - Circle Pines, MN 55014
Arrived on time. Very professional work
Great service by the techs to figure out a solution.
Dave - Long Lake, MN 55356
Great service, very efficient
John - Bethel, MN 55005
Excellent service
Barb - North Branch, MN 55056
Perfect, technician was the best.
Excellent service!
Steve - Minneapolis, MN 55442
Always prompt, considerate, clean and efficient!
Personable, friendly and clean up well!
Cheryl - Hudson, WI 54016
Really like how they send out reminder emails every year. The office staff are always friendly.
Excellent Service
Vicky - Ramsey, MN 55303
This is a great company to work with. They did my original rebuilds and I feel very comfortable having them back annually for my cleanings and inspections. They are friendly, timely and knowledgeable. They are always willing to explain and teach me things as well! I like that I get the same crew, and they add that personal feel.
Great service
Steve - Lakeville, MN 55044
As always, the service was excellent. Troy is extremely knowledgeable regarding all aspects of his job.
Excellent job on our brick chimney and crown replacement!
Sue - Saint Michael, MN 55376
We are very happy with the outstanding job Tyler and his hard working team did on our brick chimney and crown replacement! On top of quality work, they took extra time and care to ensure we had the best possible match to the old brick on the front of our house. They were also very conscientious about cleaning up every day and took extra care when the project was completed to make sure no debris was left behind in the lawn or landscaping.
Always Reliable
Joe - White Bear Lake, MN 55110
Troy was informative, polite, and clear and completed the work in a timely but thorough way.
Tyler W.
Poured new crown and installed new flashing, tore down scaffolding and did final cleanup. Prior Lake, MN
Joel V.
Full rebuild in prior lake mn
Tyler S.
Full rebuild in prior lake Minnesota
Nate W.
Fix chimney leak. Brooklynn center MN
Matthias S.
Sealed chimney. Brooklyn Center,MN
Matthias S.
Annual triple chimney clean and inspection
Nate W.
Three Chimney cleanings. Minnetonka MN
Troy I.
Our team meticulously cleaned the chimney, removing accumulated soot, creosote, and debris to ensure optimal airflow and safety. Using specialized tools and techniques, we thoroughly scrubbed the chimney's interior, paying close attention to hard-to-reach areas. Following the cleaning, we conducted a comprehensive video inspection using advanced camera equipment. This inspection allowed us to identify any potential issues, such as cracks, blockages, or signs of wear, providing valuable insights for future maintenance. Our detailed report included visual evidence and recommendations to ensure the chimney's continued efficiency and safety.
Nate W.
Chimney cleaning and inspection. Wayzata MN
Matthias S.
Annual double chimney clean and smartscan inspection. Wayzata,MN
Troy I.
A structural enhancement was successfully completed by installing a 7 to 9-inch cap, ensuring a robust foundation. Following this, a 7-inch top plate was meticulously fitted, providing a stable and secure framework. Precision was key in measuring and aligning the cap and top plate, guaranteeing a seamless integration. The cap was carefully positioned to support the weight and load requirements, while the top plate was installed to offer a solid surface for further construction. This work was executed with attention to detail, ensuring the integrity and durability of the structure. The installation process involved careful handling of materials and adherence to safety standards, resulting in a reliable and long-lasting outcome.
Troy I.
Our team conducted a comprehensive annual double chimney cleaning and video inspection service. We began by thoroughly cleaning both chimneys, removing any accumulated creosote, soot, and debris to ensure safe and efficient operation. Next, we performed a detailed video inspection using advanced camera technology to capture high-resolution images of the chimney interior. This allowed us to identify and address any potential issues, such as cracks, blockages, or signs of wear. Our meticulous cleaning and inspection process ensures that your chimneys are in optimal condition, promoting both safety and efficiency. We take pride in delivering a service that meets the highest standards, providing peace of mind for our clients.
Nate W.
Chimney cleaning. Medina MN
Matthias S.
Annual clean and inspection. Long Lake, MN
Nate W.
Chimney cleaning and dryer vent cleaning. Minneapolis MN.
Matthias S.
Chimney and dryer vent cleaning. Plymouth,MN
Tyler W.
Rebuilt about 45 courses of brick and tarped chimney to ensure no water damage. Prior Lake, MN
Joel V.
Finish laying brick for chimney rebuild in prior lake mn
Tyler S.
Installed 85 courses and a main floor lining system in prior lake Minnesota
Nate W.
Chimney rebuild. Prior Lake MN
Matthias S.
Rebuilding chimney. Prior Lake,MN
Troy I.
A comprehensive maintenance service was performed, starting with a thorough annual chimney cleaning. This involved removing accumulated creosote, soot, and debris to ensure safe and efficient chimney operation. Next, a detailed video inspection was conducted using advanced camera technology to examine the chimney's interior for any signs of damage, blockages, or wear. This inspection provided valuable insights into the chimney's condition and identified potential issues before they became serious problems. Additionally, the dryer vent was cleaned to remove lint and debris, improving airflow and reducing the risk of fires. This service ensures that all components of the chimney and dryer vent systems are in optimal working condition, promoting safety and efficiency.
Troy I.
A comprehensive annual chimney cleaning and video inspection service was performed. The process began with a thorough visual inspection of the chimney's exterior, followed by the removal of any accumulated creosote and debris from the chimney flue. A specialized vacuum and brush were used to ensure a complete clean. Next, a high-definition video camera was inserted into the chimney to capture detailed footage of the interior. This inspection identified any potential issues such as cracks, blockages, or signs of wear. The video documentation provided valuable insights for future maintenance. Finally, the chimney cap was inspected and cleaned to ensure proper function and protection against weather elements. This service ensures the chimney operates safely and efficiently.
Matthias S.
Installed new priorfire retrofit system. Prior Lake, MN
Tyler W.
Installed new firebox for customer. Prior Lake, MN
